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The Difference Between IT Support and Managed Services

The Difference Between IT Support and Managed Services


Velocity supports businesses at every stage of growth, shining the light on all things IT. Some clients prefer just IT support whilst others rely on us as their managed IT services provider. Either way, we help clients minimize downtime and boost productivity.


What’s the difference between having IT support or managed IT services and how do you know what’s right for your business?


Read on to find out before choosing the best option for your business today.


Traditional IT Support – “Break-fix”


Traditional IT support, also known as “break-fix” is reactive in nature. When there’s a problem with your IT infrastructure, you call your IT support team to fix the problem.


Waiting for a problem to arise can sometimes cause unnecessary downtime, though. You need to wait for your IT team to respond, diagnose the problem, and find a solution.


You can choose to outsource your IT support needs, have an IT team in-house or a combination of both.


The “break-fix” support model often suits businesses and leaders who don’t have a high degree of technical knowledge or skills, and don’t rely on an IT support team 24/7.


A traditional IT support team can help fix an array of problems. If your business is growing in complexity, however, you might notice limitations. As your company grows, you might need a larger IT support team in-house.


Traditional IT support is ideal for your business if you:


  • Have applications that don’t need frequent upgrades
  • Don’t require advanced IT skill sets
  • Don’t need IT specialists to maintain training


Before choosing between traditional IT support and managed IT services, consider your company’s current needs. Booking in a consultation with Velocity to outlining your needs and long-term goals will help you determine the level of support you need.


Managed IT Services


What are IT managed services, then?


While the term “IT support” is a narrow, focused term, “managed services” is broader.


Managed IT services are services provided by highly skilled technical strategists who understand the changing technical landscape and how this is likely to affect your business now and in the longer term. Managed IT services allows business leaders to outsource their IT needs ensuring specialists are maintaining your infrastructure around the clock and, at the same time, advising you on what’s around the corner.


Remember, with traditional IT support, you’ll follow the break-fix model. With managed services, however, you’ll have access to help 24/7. You can choose coverage options based on your business needs to ensure help is only a phone call away.


Managed IT services offer a scalable model. You can determine which solutions and services suit your needs and budget.


With the break-fix model, you’ll need to wait for a specialist to be assigned and fix the problem. With managed services, your support team always remains available in the background.


They can predict possible disruptions to take proactive actions before problems occur.


With managed services, you can streamline your company’s current operations. Avoiding problems before they occur can minimize downtime. You won’t have to worry about customers or employees getting frustrated due to IT issues.


Avoiding possible disruptions can boost employee morale, customer satisfaction, and productivity. Your ROI will rise, helping your business grow.


With managed services, you can leverage a pool of experts in different areas of IT. You can choose skill sets based on your company’s needs and goals. Meanwhile, you’ll never have to pay for unnecessary resources or services.


Choosing the Right Tech Support With a Security Mindset


Before choosing between IT support services and managed services, spend time with the Velocity team to outline your needs and concerns.  If you’re concerned about cyber security, it’s best to consider managed IT services. Remember, with managed IT services, you can take a proactive approach. You can protect your business before there’s an attack, saving you money in the process.


If your business requires around-the-clock IT services, consider managed services. An in-house team won’t remain available for 24/7 support. Your managed IT team, on the other hand, will.


They can proactively work to solve problems before they hurt your business, minimizing excess downtime and stress.


Your managed IT team can also make patches and upgrades as needed. Failing to make the necessary software or patch upgrades could leave your business vulnerable. The risk of potential breaches could hurt your data security and organization. Velocity also offers Managed Firewall services and Penetration testing.


To choose the best business model for your organization, book in for a chat with the Velocity team. They will help you review the pros and cons of each option and your budget considerations. With help, you can protect your business, streamline operations, and ensure lasting growth.


Request Velocity Managed IT Services Today


Choosing between IT support and managed services shouldn’t feel confusing. Instead, it should feel like a partnership with Velocity with a myriad of IT, cyber security and staffing services to consider.  With managed IT support services, you can streamline operations to minimize downtime. Your company’s productivity and ROI will rise, allowing you to experience long-term growth and success.  Book in for a consultation today!

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