We’ve cracked the code on Microsoft Teams for telephony for Hong Kong businesses, and we’re excited to now offer this to all clients in Hong Kong. This innovative offering enables businesses to harness the power of Microsoft Teams for telephony, leading to substantial efficiency gains and significant cost savings.
So far, we’ve helped businesses save between 30% and 50% of their existing phone infrastructure by adopting Microsoft Teams for telephony. When you consider the average local small-to-medium enterprise spends roughly $5,000 on phone services each year, adopting a Microsoft Teams solution could halve costs to around $2,500.
Microsoft Teams integration for Hong Kong differs from other parts of the world, which is why Velocity developed a customised solution for local clients using a process called Direct Routing. Hong Kong has commercial and technical restrictions, meaning some European/North American dialling places and turnkey solutions are not available and had presented barriers for enterprises wishing to take advantage of Teams to PSTN integrations.
Direct Routing – How it Works
Microsoft Teams Direct Routing connects Microsoft Teams customers to local PSTN or SIP trunk providers via certified session border controllers (SBCs) independently of local carriers. This enables customers to adopt a bring-your-own-carrier (BYOC) approach, with full voice infrastructure flexibility, and facilitates co-existence with legacy voice and UC systems.
Direct routing is suited for organizations that:
- Require connectivity in countries not covered by Microsoft Teams calling plans, operator connect, or Microsoft Teams phone mobile providers.
- Are subject to regulatory, compliance, or survivability requirements that dictate on-premises connectivity.
Become Far More Efficient
Recent developments by Microsoft have further enriched the telephony capabilities of Microsft Teams. With the integration of advanced calling features, businesses can now enjoy seamless and high-quality voice and video communication. By switching to Microsoft Teams for telephony, organizations can consolidate their communication tools.
Integrating voice calls directly into the Microsoft Teams interface means employees can make calls from within the platform, eliminating the need to switch between different applications or devices. This integration ensures a smoother workflow, saving valuable time and increasing overall productivity.
Velocity’s Impactful Business Solution
Our approach to implementing Microsoft Teams for telephony is tailored to suit the unique needs of businesses in Hong Kong. Our experienced team ensured a smooth transition to the new system, providing comprehensive training and support to maximize its benefits. From startups to established enterprises, Velocity’s solution is scalable and flexible, ensuring that businesses of all sizes can make the most of this game-changing technology.
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